Yesterday, a man telephoned the shop and asked for a copy of my second book, Confessions of a Bookseller. The total, including postage, was £18. As I was taking down his credit card details, he said, ‘Please add an extra £10.’ When I asked him why, he replied, ‘Because I know how hard this time must be for businesses like yours, and I want you to still be there when all of this is over, so that I can come and visit the shop again.'
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